Each building or complex will be divided into different categories depending on the area of the complex or building, meter readings will take place more or less on the same date every month, tenants/ owners residing in the complex are more than welcome to contact our offices and enquire when the reading date will be so that they can be present when Triple M Metering reads the meters. We make use of reading software database on a handheld device to ensure accurate readings at all times. This provides mobile computing solutions for the enterprise and enables us to give correctly processed accounts. We take actual readings, the only exception is when we cannot gain access to the water meters and is forced to estimate the readings. Billing is done according to the consumption recorded on the individual meters, we do not have control over the electricity and or water that has been consumed by the tenant/owner residing in the complex or building. We can test the meter by request of the owner/tenant but if the meter is not faulty a meter check fee will be charged. If no individual water meters have been installed at the units, the waterbulk meter consumption can be managed or divided so that no under recovery will take place. The meter readings are downloaded from the handheld device and processed. Triple M Metering Services CC apply the tariffs that are prescribed by the local municipalities and these tariffs are also regulated by NERSA . Invoices are emailed or hand delivered at the units in the complex/building, depending on the preference of the tenant/owner. Invoices can be paid cash at our offices, via eft or via debit order.

Disconnection will take place under the following situations: No application form with supporting documents or deposit has been received by our offices; Insufficient deposit; The account of the tenant/owner is in arrears; The tenant has moved out or the owner has sold the unit: When moving out of the complex/building a termination form (can be downloaded from our website) needs to be completed and submitted to our office 48 hours in advance of moving out. Triple M metering personnel will go to the unit and take a final reading, which will enable us to process a final account. The final account will be deducted from the deposit that was paid when the application was submitted. If there is still an amount left , it will be refunded to the tenant /owner,3-4 weeks after submitting the termination form. Tenants/owners will be liable for the consumption until our offices have received a termination form.

Should a power failure for the whole complex/building occur, Contact our offices so that we can report it at the relevant City Council. Triple M metering services has no control over Power failures. If there is no electricity supply at your unit, please switch off all circuit breakers and trip switched in the distribution board within your unit and switch it on again, if there is still no electricity supply, contact our office or our standby number that is available until 22:00.