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We are determined to do it right the first time!

Our team makes things happen for the best.

 

Questions? Find Answers Here!
Call: 012 653 0600

Office Hours

Email: reception@triple-m.co.za

We will get back to you as soon as possible!

After Hours: 083 262 8280

Standby 16:30 – 21:30

Prepaid After Hours: 062 878 2044

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F.A.Q.

How does the Prepaid work?

When a consumer purchased a voucher and requests a token he has to provide his meter number. A request is sent to us and we send the token back for the requested amount. The money is paid into our account, which we -in turn- pay to the landlord, body corporate trust account or, (who ever pays the municipality). The consumer takes his token and punches it into the meter. The meter is now updated with a fixed amount of electricity to be released until it runs out with which the meter will then disconnect the electricity supply and the consumer then has to buy another token.

What does prepaid electricity cost me?

The meter is a once-off price. There after the electricity price charged covers the cost of electricity that the municipality charges plus the costs involved in providing prepaid electricity vouchers or tokens which is 13%. Included in the price is a fee charged by Triple-M Prepaid Metering Services which covers the costs of all the services provided including the secure connection between your meter number and the Triple-M Prepaid Metering Services host computer.

Where to buy tokens?

Pick ‘n Pay,  Shoprite, Cigicell, Saicom, Ra Cellular, Cell Air, Top it up, Glocell

Whose property will the pre-paid meters be?

It will be the property of the entity that has purchased them.

Who will be responsible for replacement of faulty meters?

The supplier issues the meter with a 1-year guarantee which we will replace free of charge

More Questions?

Visit our FAQ page or contact us!

Happy Customers

“I just wanted to thank you so much for the speed and efficiency with which you dealt with our query – great service!” ~ Rudi Botha

“I appreciate it when people go a little further than duty calls to help.” ~ Adriaan van Niekerk

“Thanks a lot for your support and good customer service. That way I really feel that I made the right decision to go with Triple-M Metering Services.” ~ Shae de la Hunt

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